IPSOS i-Say |
The purpose of this Privacy Policy is to inform you about the practices and procedures of Ipsos Interactive Services, commonly known as "Ipsos" (as follows, "we" or "us"), in handling Personal Information and to inform you about the Personal Information we collect about you when you participate in one of our surveys or that is provided to us through our web site(s). The Privacy Policy applies to any information we collect or receive about you, from any source, and explains how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct that information. We are demonstrating our commitment to your privacy, by complying with the laws and regulations under applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act ("PIPEDA"). If you are a resident of the United States of America and have any questions or comments regarding this statement, please contact Ipsos i-Say Panel Support by: If you are a resident of Canada and have any questions or comments regarding this statement, please contact Ipsos i-Say Panel Support by: We are proud to demonstrate our commitment to your privacy. As part of this commitment we review our privacy policies regularly and may update this Privacy Policy at any time. Therefore please check the the website periodically for the most up to date version of our Privacy Policy. Continued participation in our panels or use of our applications after we publish an updated Privacy Policy is considered acceptance of the modified or changed Privacy Policy. Topics:
1. What is Personal Information?Personal Information is any information that is identifiable with you. This information may include, but is not limited to, your name, age, gender, mailing address, phone numbers, email address, identification numbers and, in certain circumstances, your opinions and individual preferences. Personal Information, however, does not include (i) your name, business title or business address and business telephone number, fax and email in your capacity as an employee of an organization; and (ii) depending on the jurisdiction, publicly available information. However, if in your capacity as an employee of an organization you participate in one of our surveys, your responses will be treated as Personal Information. 2. How do we collect your Personal Information?We will always collect your Personal Information, including email address, by fair and lawful means, where we have obtained your consent to do so or as otherwise permitted by law. We collect your information when you join one of our online research panels and complete one of our recruitment questionnaires. We also collect your information when you participate in any of our surveys, or you communicate with us by email, telephone, through our web sites or by letter. Completing our panel membership form using your Facebook details - If you wish to do so, you can complete the "personal details" section of our Panel Membership recruitment questionnaire by using the "Join Using Facebook" button. If you use this button, you will be asked to log into your Facebook profile so that Facebook can automatically insert personal information held in your into our questionnaire. The only information collected will be that displayed in the questionnaire once the information has been inserted. You can then review and edit this information should you wish to do so before you complete the rest of our recruitment questionnaire. Members of Your Household - We may collect Personal Information about other members of your household. This information may include, but is not limited to, the age and gender of the other household members. We use this information to determine if certain surveys are relevant to you based on the composition of your household. Sometimes we use this information to invite other members of your household to participate in our surveys. If one of your household members is selected for one of our surveys we will always deliver the survey invitation to your email address, and ask you to personally invite the household member to participate. Refer Friends - We offer a refer-a-friend feature on our websites, which enables you to invite your friends to participate in our surveys. This process will ask that you provide your friends first name and email address. Upon submission, an automated email message is sent to your friend's email address which includes the registration link where they can join. We also include an Opt Out link in this same email and the referral is able to Opt Out from receiving emails from our refer-a-friend feature. We limit the number of referrals to five (5) per day. We may also use a third party agent to host surveys that collect your Personal Information on our behalf, including email address. That information is delivered to Ipsos directly. Contractual agreements between Ipsos and third party vendors ensure that your Personal Information will not be shared with anyone and will not be used for any other purpose without your consent. We may receive your email address from a third party through a co-registrations process. If you indicate that you would like to join our survey panel through one of our co-registration partners, your email address may be provided to us for the purpose of us sending you a link to our registration page. Our co-registration partners may direct you to a registration page on one of our websites, in which case your email address will not be given to us until you provide it at the appropriate point in our registration process. Contractual agreements between us and our co-registration partners ensure that your Personal Information will not be shared with anyone and will not be used for any other purpose without your consent. If you have been chosen as a winner in one of our contests you will be given the option to provide a testimonial and, should you wish to provide one, an electronic picture of yourself to be posted in the Winners section of our website. Providing this additional information is optional, and your testimonial, together with you first name and last initial, and photo if you provided one, will only be posted on the website if you provide your consent. Panel+ Application – If you join our Panel+ program and install the Ipsos Panel+ Application, we will also collect information from you via the Ipsos Panel+ Application. Please see Section 17 (What apps do we use and what information do they collect?) below for details of what information we collect using the Ipsos Panel+ Application. Facebook Application – We collect your Facebook basic profile information (meaning your name, e-mail address, gender, birthday and location) that you have consented to our using when you connect to, and use the Ipsos Facebook Applications within your Facebook account. Please see Section 17 (What apps do we use and what information do they collect?) below for details of what information we collect using the Facebook Application. 3. How do we use your Personal Information?We identify the purposes for which we use your Personal Information at the time we collect such information from you and obtain your consent, in any case, prior to such use. One of the primary purposes for which we collect your Personal Information, including email address, is to conduct social and market research through surveys. We may also use your Personal Information as otherwise permitted by law. If you provide us with sensitive Personal Information such as health or financial information, such as household income and the types of banking products you use, we will provide you with details in advance and obtain your express consent for the collection, use and disclosure of this sensitive Personal Information. With your consent, we may contact you though various social media sites to which you are already a member for the sole purpose of inviting you to participate in research (e.g., Twitter or Facebook). 4. How do we use your email address?We will use your email address to send you several different types of messages related to your participation in our survey panel. Primarily we will send you email invitations to participate in online surveys. Receiving survey invitations is a requirement of your participation in our survey panel. When you register to participate in our survey panel we will send an email message to the email address you provide us to confirm that we have received your registration information. We may also use your email address to send you emails that provide details of rewards that you may be eligible for through participation in our surveys. Receiving these emails is optional and you can opt out of them at any time by using the link provided in those emails. Once a month, we will send you our email newsletter. Receiving the monthly newsletter is optional. On the website, there are various features that require your email address to be provided and/or will result in an email message confirmation or notification to be sent. These features include, but are not limited to: Sign In, Forgot Your Password, Refer Friends, Address Change, Electronic redemptions, and gift eligibility, and Report a Vacation. Our Panel Support team may also contact you using the email address you provided to respond to your questions. 5. How can you opt-out of receiving our email messages?All of our email messages clearly explain how you can opt-out of receiving future email communications. Our survey invitations always include an unsubscribe link. Clicking on the unsubscribe link will take you to a web page where you can complete the opt-out process by following the instructions on the screen. If you do not wish to receive the monthly newsletter, you can request to be removed from the newsletter distribution by following the instructions in the newsletter email message. You can also request to opt-out of email communications via email by using the contact information provided in the Contact Us section of our website. We will always process your opt-out request within 10 business days of receipt. 6. To whom do we provide your Personal Information?We identify to whom, and for what purposes, we disclose your Personal Information, at the time we collect such information from you and obtain your consent to such disclosure. For example, we may disclose your Personal Information, including email address:
We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. 7. When and how do we obtain your consent?We obtain your consent prior to collecting, and in any case, prior to using or disclosing your Personal Information, including email address, for any purpose. You may provide your consent to us either orally or in writing. For example, when you respond to a survey, you may provide your consent to allow us to use your Personal Information to disclose to our clients, including your email address, for the purposes of conducting social and market research and, in other circumstances, if you want to be contacted about a bad experience with a product or service which you are being surveyed about. From time to time, we may collect, use or disclose your Personal Information based on your consent and as permitted by law. If you provide us with sensitive Personal Information such as health or financial information, we will obtain your express consent for the collection, use and disclosure of such sensitive Personal Information. 8. How do we ensure the privacy of your Personal Information, including email address, when dealing with our affiliates and other third parties?We ensure that all our affiliates and other third parties that are engaged to perform services on our behalf and are provided with Personal Information, including email address, are required by contract to observe the intent of this Privacy Statement and our Privacy Policy and practices or are governed by the same Privacy Policy. For example, large volume mailing providers and online collection providers would be required to comply with this requirement. 9. How long will we use, disclose or retain your Personal Information?We will use, disclose or retain your Personal Information, including email address, for as long as necessary to fulfil the purposes for which it was collected and as permitted or required by law. We have established minimum and maximum retention periods and procedures for maintaining and destroying your Personal Information. If you have any questions about the Personal Information, including email address, which we have on file for you, or if you wish to cancel your account or request that we no longer use your information to provide you services, you can contact our Panel Support team using any of the methods described in the Contact Us section of our website. You can update or delete most of your Personal Information, including email address and phone numbers, from the My Profile page on our website. 10. How can you review your Personal Information that we have collected, used or disclosed?We will make available to you any specific Personal Information, including email address, about you in our custody or control that we have collected, used or disclosed, upon your written request, to the extent permitted by law. We will make such information available to you in a form that is generally understandable, including explaining any abbreviations or codes. All comments, questions, concerns or complaints regarding your Personal Information or our Privacy Policy and practices, should be forwarded to our Privacy Officer as indicated below (See Section 17). If you were chosen as a winner in one of our contests, and consented to and provided a testimonial in your name and/or provided a picture on the Winners page of our website, you can request to have this information removed at any time. To make a request for your testimonial and Personal Information to be removed from our Winners section, please contact our Panel Support using any of the methods described in the Contact Us section or on our website. You may also submit your request in writing to: (USA Residents) (Canada Residents) 11. How do you know that the Personal Information we have on you is accurate?We will ensure that your Personal Information, including your email address, is kept as accurate, complete and up-to-date as possible. When we collect Personal Information from you, we rely on you for its accuracy. If you are a resident of the USA, you may submit changes to your Name, e-mail Address, Telephone Number online at If you are a resident of Canada, you may submit changes to your Name, e-mail Address, Telephone Number online at 12. What if the Personal Information we have on you is inaccurate?You can at any time, demonstrate in writing the accuracy or completeness of the Personal Information we have on you. If you successfully demonstrate that the Personal Information, including email address, we have on you is inaccurate or incomplete, we will amend the Personal Information as required. Where appropriate, we will transmit the amended information to third parties having access to your Personal Information. 13. How fast will we respond to your written requests?We will attempt to respond to each of your written requests not later than thirty (30) days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit. 14. Are there any costs to you for requesting information on your Personal Information or on our Privacy Policy or practices?We do not normally charge you for requesting any of your Personal Information we may hold, or for information about our Privacy Policy or practices. If it is necessary to charge you, we will always provide you with an estimate of the approximate costs before proceeding with your request. You may then withdraw your request for access to information by notifying us within the thirty-day notice period disclosed on the estimate. 15. How do we know that it is really you requesting your Personal Information?We take you privacy very seriously and will only release information once we are satisfied the request has been made by you. To help us keep your Personal Information safe and before we permit access to the existence, use or disclosure of your Personal Information, including email address, we may request that you provide sufficient identification to confirm the request has been made by you. We can assure you that any such identification information we request will only be used for this purpose, and will not be retained any longer than is necessary for this purpose. 16. What safeguards have we implemented to protect your Personal Information?We have implemented physical, organizational, contractual and technological security measures to protect your Personal Information, including email address, from loss or theft, unauthorized access, disclosure, copying, use or modification. The only employees, who are granted access to your Personal Information, including email address, are those with a business 'need-to-know' or whose duties reasonably require such information. We have implemented strong security measures to protect the databases containing your Personal Information, including email address. The systems used to store your Personal Information, including email address, are located in secure data centers. We prevent electronic intrusion by using firewall technology. The employees who are granted access to your Personal Information, including email address, can only access it using secure connections and passwords from within our networks. 17. What Apps do we use and what information do they collect?We currently make available two Applications to our members. The Facebook i-Say App:We have created an "i-Say App" that we make available to any Facebook user aged 16 or older (the "App" or the "i-Say App"). You do not have to be a member of the i-Say panel to use it. The i-Say App allows you to create your own polls on your Facebook Page, vote in Quick Polls generated by other users of the App, invite your friends to connect to the App and access information and reports posted within the App. It also provides access to the i-Say blog website where you can find out more information about our panels and how to join our panel if you are not already one of our panelists. If you are a panel member you can also login to the i-Say website using your panel username and password via the App which will allow you to open your surveys list and access your panel point's account via the App while in Facebook. The i-Say App collects your basic Personal Information from your Facebook profile, including your name, e-mail address, gender, birthday and current city. We also collect any information you may provide when you voluntarily complete any of the surveys you are invited to participate in through the App, or you provide feedback, comments or other information on the App. We will use the information collected using the App to
You can remove the App from your Facebook account any time you wish. Please note that we reserve the right to disable the App or remove it completely from the i-Say Facebook Page without notice at any time. If we do remove the i-Say App or disable it, we will delete all of your Facebook contact details, together with any other information that could be used to identify you, leaving only anonymous responses to surveys that you may have participated in. The Panel+ Application The Panel+ Application ("Panel+") is only made available to panel members who join our Panel+ program. The Panel+ program enables panelists to take part in additional research studies not open to other panelists. If you join the Panel+ program and install Panel+, it will collect information relating to advertising material, including any audio or video advertising material that we presented to you in place of, or in addition to the actual advertising material contained on the website visited. In order to be able to provide help or support when installing, using or uninstalling Panel+, Panel+ logs the following events:
With your prior consent, we also use Panel+ to automatically collect information on how you use the internet. The information collected will vary from project to project, but will only include the following:
With the exception of checking for key words included in any comment or other online post you may make, Panel+ does not collect keystrokes or information that is entered into a web-form, such as website user-ids, passwords, credit card numbers, other financial account numbers or other private data or any other data on a page in secure session. As a result, Panel+ will normally not have access to any information regarding items in a website shopping basket or your interactions with financial or health-related websites that you may log into as these are normally secure sites. However, in the event that any such private data is displayed in a URL, it is possible that such data will be collected. In addition, on certain "social networking" sites, posts, updates and pictures are unsecured and typically included as part of the page's source code. As a result, it is possible that we may gain access to your Personal Information, including sensitive health or financial information based on the way that certain websites display information. Please be assured that collecting such Personal Information is not the purpose of Panel+, and any such data will be securely deleted from our systems if found to have been collected. For further details about how Panel+ works, please see the Application Information Sheet that can be found here. 18. How do you contact us regarding access to your Personal Information or our Privacy Policy and practices?All comments, questions, concerns or complaints regarding your Personal Information, including your email address, or our Privacy Policy and practices, should be forwarded to our Privacy Officer as follows. In writing: (USA Residents) (Canada Residents) By email: (USA Residents) (Canada Residents) 19. How will we inform you of any changes to this Privacy Policy?If there are changes to what information we collect or how we may use it, we will post these changes in this Privacy Policy and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the Privacy Policy under which the information was collected. If, however, we are going to use users' Personal Information, including email address, in a manner different from that stated at the time of collection we will notify users via email prior to the change becoming effective. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their Personal Information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases, where we post a notice, we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices prior to the change becoming effective. This Privacy Policy will always be available on our website at www.i-say.com/Privacy/, and becomes effective upon posting. So please do check the website periodically for details of our most up to date version of our Privacy Policy. Continued participation after posting is considered acceptance of the modified or changed Privacy Policy. The Privacy Policy's "last revised" date will appear at the top of this page. 20. How do we use and incorporate log files, cookies, digital fingerprinting and other related third party information and applications?Log Files Cookies We use session cookies to make it easier for you to navigate our site. Ipsos may set and access Ipsos cookies on your computer to let you access our surveys. Ipsos may read third-party cookies or other objects that may have been set outside of our domain by trusted vendors. Reading these third-party cookies helps our research by allowing us to determine whether you have visited the website or have been exposed to the advertising of one of our clients. You can have your web browser disable "cookies" but if you turn off "cookies," you will not be able to access our surveys. Cookies are used for security purposes so we can recognize your computer and prevent malicious users from taking surveys multiple times and affect the statistical validity of our results. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. This privacy statement covers the use of cookies by www.i-say.com and i-say.ca only and does not cover the use of cookies by any third parties. Some of our business partners also use cookies on our site. We have no access or control of these cookies. Use of cookies for testing advertising Clear Gifs We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, see Section 5 above for opt-out instructions. Some of our business partners also use clear gifs on our site. We have no access or control of these clear gifs. Digital Fingerprints Public Forums Links to Other Sites Social Media Features |